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Welcome to the Kiddies Kingdom website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Please read these terms carefully. We may revise these terms from time to time and the terms as amended will be effective as from the date on which they are revised so please check to ensure you have the latest version before you make a new purchase. The Terms are in force at the time of your order and will be applied to the Contract between you and us. The terms may be revised to consider any change in the relevant law and regulatory requirements as governed.
References in these terms to “Kiddies Kingdom,” “we,” “us” and “our” means Kiddies Kingdom Ltd.
Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.
Any contact between you and us should be via our Customer Service Team, contact can be made via our Online Contact Form, via email at firstname.lastname@example.org or in writing to Kiddies Kingdom Ltd, 4th Floor Savile Mills, Mill Street East, Dewsbury, WF12 9BD. Please ensure all your contact details and order number where applicable are included to help us assist you.
Should we need to contact you at any stage this will be via the communication channels available to us at the time of your order or enquiry, we will only contact you on the telephone number 01924 439049 or alternatively the email address cs@kiddies kingdom.com.
The images we provide alongside our products on our website are for illustrative purposes only. We cannot guarantee that the information and packaging accurately reflect the products. Your products may vary slightly from those images (this includes packaging, appearance, and colour.)
Whilst we endeavour to reflect our products as accurately as possible on occasion they may differ slightly. Errors and inaccuracies can occasionally occur, and we therefore reserve the right to make any necessary alterations and corrections where we deem appropriate. Information is provided to us by the manufacturers of the products available and we cannot therefore be held responsible for changes made to products in circumstances where they have failed to inform us of any such changes.
All orders will receive an email confirmation once the order is fully placed with us, occasionally there can be a slight delay receiving this and we ask if you would allow 24 hours before contacting us should your order be placed outside of office hours. It is important that you check the correct spelling of your email address to ensure receipt of your confirmation and any necessary updates regarding your order.
You acknowledge and are in agreement when ordering products from our website that you;
• Have read and understood the terms and conditions.
• You understand the product/s you are ordering including the intended use/s, application/s, and size/s.
If you are uncertain regarding any aspect of any product, we recommend you contact us via email, or the Contact Centre option on our website before placing your order.
On occasion when an issue arises with your order, we reserve the right to cancel this with a full refund. For example; if the product ordered is not in stock, no longer available, or due to an error within the listing price. We will inform you of this via email at the earliest opportunity, your order will not be processed, and we will refund the full amount including any delivery costs as soon as possible.
The price of your product is the price showing and applicable at the time of purchase. Prices are inclusive of VAT at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.
Due to the large volume of products available on our website, despite our reasonable efforts some products may on occasion be incorrectly priced, if an error is discovered once an order has been placed we will contact you in the first instance giving you the
option of continuing to purchase the product at the correct price or cancelling your order. Your order will not process until we have received verbal or written instruction from yourself. If an error is made and your order processed, we reserve the right to reverse delivery and cancel your order. You will be refunded in full, and you will receive an email to advise you on this occasion.
Price of our products may vary from time to time due to offers and clearance, any changes that are made will not affect any order already placed. We cannot refund any order dispatched and delivered due to our contract with you being legally complete.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later 30
Pay Later in 3 instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Delivery of your order shall be fully completed when we have delivered the products to the delivery address provided, the products will then become your responsibility. Should you request via our courier service your order to be left in a safe place or provide an alternate delivery instruction then this is done so at your own risk.
We deliver to UK Mainland, Scottish Highlands, Scottish Islands, Northern Ireland, Isles of Scilly, Isle of Man and Isle of White – our delivery information can be found here including relevant delivery charges. All delivery charges will be stated during the checkout process.
Regretfully we do not accept direct delivery orders to the locations listed below. However in the unlikely event your order is accepted at checkout this will be automatically cancelled and refunded back to your original payment method. This should happen within a 3-5 working day timescale. Should you encounter any issues with this please do contact our Customer Service Team via email on email@example.com or via our Contact Form here.
• Scilly Islands
• Isle of Man
• Isle of White
• Northern Ireland
Right To Cancel
Under the Distance Selling Regulation you have 14 calendar days after your order is delivered to cancel your contract with us, you can do this via email or via our Online Contact Form available on our website. We must receive your written communication stating your request to cancel your contract before the cancellation period has expired, any request thereafter will be declined.
Where multiple products form a bundle, all products must be returned, complete, boxed, unused and as new resaleable condition.
Change of mind cancellations will incur charges as detailed in our returns policy.
Effects Of Cancellation
After cancellation of your contract, we will reimburse you all payments received minus any cancellation costs, these will be detailed to you before the cancellation has been processed.
In order to receive all monies owing minus these charges we ask that products are returned to us in the same condition you received, we reserve the right to make any deductions from the reimbursement for loss in value of any product if the loss has resulted in negligence by you.
Your refund will be processed without undue delay, this is no later than 14 days from receipt of your returned order within our warehouse or sufficient evidence showing that you have returned this to us. All refunds will be processed to the original payment method unless we have expressly agreed otherwise to an alternative.
You will be liable for all shipping charges and additional costs where applicable in returning the products to us, this is except when goods have been delivered in error or where the product is faulty.
Customer satisfaction is a priority at Kiddies Kingdom and details of our returns policy can be found here.
Our returns policy does exclude any underwear, mattresses, feeding equipment, soothers, teethers and changing mats due to hygiene and safety reasons, exceptions do apply so please do contact our Customer Service Team via email for more information on our extensive returns policy.
We accept returns for exchange purposes, any additional costs will require immediate payment via our dedicated PayPal email which will be supplied alongside the additional costs by our Customer Service Team. Once the additional payment has been made, we will arrange to return your current products, charges will still apply as per our returns policy. All products you wish to return must be unused, unassembled, in their original and undamaged packaging with all tags still attached, products must be in resaleable condition, and we reserve the right to make necessary deductions when these terms are not met.
Refunds will be processed within 5 working days of receipt of your returned products. Your complete refund should be with you within this timescale however on occasion delays can occur. Should you not receive this within this timescale please do contact us via email.
By Our Recommended Carrier
Our recommended courier can collect your order from you or one of many drop off shops for the costs outlined in our returns policy.
Alternatively, you can return your order at your own cost to the address we will supply in confirmation of your request to cancel your contract. We recommend using a trackable and insured service if you wish to return at your own cost, we reserve the right to deny a refund or exchange should your return be lost or damaged in transit. Please note using this option it remains your sole responsibility to ensure your return arrives at Kiddies Kingdom warehouse and in resaleable condition.
Returning Your Direct Delivery
Your Distance Selling rights apply for our direct delivery items, our suppliers who deliver direct will accept a contract cancellation so long as the order is unassembled and packaged in the original packaging in resaleable condition. Suppliers' collection charges differ and if you do require this information prior to purchasing please do contact our Customer Service team via telephone or email.
The warranty period starts and is available from your date of purchase or date of receipt, this is providing proof of delivery can be provided. This date cannot be changed and is still valid should your product be replaced by the manufacturer.
Some of our products available to you come with a manufacturer's warranty, for details of such warranties please refer to the manufacturer or seek advice from our Customer Service team.
On occasion you may be directed to contact the manufacturer directly to make a claim against your warranty, this is the guidelines and policies set in place by the manufacturer that we must adhere to. Please do rest assured our Customer Service Team will help guide you and supply you with the necessary contact details.
Your manufacturer's warranty is in addition to and does not affect your legal rights in relation to any product that is deemed faulty.
• Within 30 days of receiving your product if a defect or fault has occurred you are entitled to a full replacement or refund, we need photographic evidence of defects and faults to assist in this instance.
• After 30 days but within 6 months of receiving your product, you are entitled to a repair under your manufacturer's warranty, should the manufacturer be unable to repair your product you are entitled to a replacement, under your Consumer Rights we must allow the manufacturer one opportunity to repair your product.
• After 6 months you are solely covered under your warranty however it is down to the manufacturer's discretion as to what assistance they will offer with any fault. It is their discretion as to whether they agree that the reported fault is a manufacturing defect.
• If your warranty is longer than 6 months, you are able to submit a warranty claim via Kiddies Kingdom, this does depend on the manufacturer as some prefer direct contact, our Customer Service Team will be able to advise further. It is the manufacturers responsibility to confirm whether a product is deemed faulty and then advise the next steps based on this outcome. This will be determined based on the available options under your warranty entitlement.
• Both the manufacturer and Kiddies Kingdom reserve the right to repair your product where necessary. This can and does include using replacement parts.
• Where a refund is required, Kiddies Kingdom reserves the right to deduct fair usage charges where applicable.
Your manufacturer's warranty does not cover customer dissatisfaction, for example not liking product colour, style, functions, weight etc. Your warranty also does not cover wear and tear, nor does it cover misuse or accidental damage. We reserve the right to decline any claim based on these grounds.
Your manufacturer’s warranty does not cover packaging damage.
All damage prior to receiving your order and including and during transit must be reported to Kiddies Kingdom via email on firstname.lastname@example.org or via our Online Contact Form within 30 days of receipt, submissions made after this date may be declined. After 30 days we may request proof of the claimed damage on arrival.
Missing items must be reported to Kiddies Kingdom via email on cs@kiddies kingdom.com or via our Online Contact Form within 30 days of receipt, submissions made after this date may be declined.
Incorrect items must be reported to Kiddies Kingdom via email on cs@kiddies kingdom.com or via our Online Contact Form within 30 days of receipt, submissions made after this date may be declined.
We retain the right to inspect and charge you for subsequent damage not caused by the factor mentioned above, you would be notified in writing of these charges before any monies owing paid, alternative options would be discussed at this stage in writing.
Regretfully we are unable to offer replacements or free returns for any product that has boxed damage only. Exceptions apply, please contact our Customer Service Team for more information.
If you find a product for sale at Kiddies Kingdom that is available cheaper elsewhere, we will endeavour to match the lower price. This applies to all branded items for sale at any UK retailer: in stores, catalogues and online (auction websites such as eBay included but only 'Buy It Now' listings from eBay stores, not individual sellers). Price match requests will only be considered if the product in question is identical to the competitor's and in stock, listed as new (excludes used and ex-display items) and currently sold by the retailer.
Price matches can also include any discount code and any overlay bulk buying discount code. Items sold as part of a multi-deal are matched to their individual price. The price match applies to all products but cannot be used in conjunction with any other offers or discounts. Our offer to price match can be withdrawn at any time. A price match will only be agreed at time of purchase and cannot be applied retrospectively.
Price matches will only be considered if submitted correctly using the form found on the relevant product page.
You are eligible for a price match if your request meets the following conditions:
• To qualify, we must be satisfied that (a) both products are identical (including colour and specification) and (b) the product you have found is currently available to purchase.
• The product must also be due to be sent with the same delivery service, making the whole package (product + delivery service) like for like.
• If the price match item is being sold through eBay, the item must be for sale as a 'Buy It Now' and not an auction style listing.
When requesting a price match, please be aware that prices will be compared on the following criteria:
• When requesting a Kiddies Kingdom price match, you must specify the name of the website where you have found the product cheaper, if possible, a screenshot of the cheaper offer (including the date and time visited, the cost of the cheaper product and finally your name, email address and contact telephone number.)
• Prices are compared on product price and when calculating the competitor's total price, any comparisons will include the cost of the product plus any delivery charges applicable.
• The Kiddies Kingdom price match will not apply to products that result in Kiddies Kingdom making a loss to match.
• The Kiddies Kingdom price match is subject to change and can be withdrawn at any time and is only available to purchases made in the United Kingdom.
• Discount Codes cannot be used retrospectively or in conjunction with other promotions/discounts including but not limited to products on clearance, offer or promotional bundles.
• Kiddies Kingdom reserves the right to end promotions and discount codes at any time and without warning.
• Selected Brands may be excluded from discount codes supplied.
• Only one discount code can be used per transaction where applicable.
• All offers are subject to availability and where stock lasts.
• Certain brands and products are excluded from discount codes, and this will be advised at checkout.
• Discount codes can only be used at the checkout stage and not off previous completed orders.
Kiddies Kingdom supplies products for domestic and private use, by placing an order with us you are in agreement not to use the product for any commercial, business, resale, or any other purpose, we therefore have no liability to you for any loss of business or any loss of profit.
Here at Kiddies Kingdom, we do what we can to make sure you are happy with your purchases and the customer service you receive from us. But if something is wrong, we want to hear about it. That way we can try even harder to put it right.
We have a process in place for handling your complaints and making sure you are listened to.
Contact us at the first instance by sending an email to email@example.com using your order number and the term ‘Complaint’ as the subject header.
Our complaints team should acknowledge your complaint within 3 working days.
If you think the outcome is unsatisfactory, please compose your escalation in writing via email to firstname.lastname@example.org using your order number and the term ‘Escalation’ as the subject header.
A full case review will be carried out by the Management team and an initial acknowledgement sent within 3 working days.
A final outcome will be given within 5 working days, however on occasion this may not be possible. In those instances, regular updates will be given by our Management Team while we work towards a resolution.
Kiddies Kingdom Ltd is a company incoporated in the United Kingdom.
Company Registration Number: 6534156
Registered Address: 4th Floor Savile Mills, Mill Street East, Dewsbury, West Yorkshire, WF12 9BD