We only use your personal information in accordance with our Privacy Policy.

  
Any contact between you and us should be via our Customer Service Team, contact can be made via our Online Contact Form, via email at cs@kiddies-kingdom.com or in writing to Kiddies Kingdom Ltd, 4th Floor Savile Mills, Mill Street East, Dewsbury, WF12 9BD. Please ensure all your contact details and order number where applicable are included to help us assist you.

  
Should we need to contact you at any stage this will be via the communication channels available to us at the time of your order or enquiry, we will only contact you on the telephone number 01924 439049 or alternatively the email address cs@kiddies kingdom.com.

The images and videos we provide alongside our products on our website are for illustrative purposes only. We cannot guarantee that the information and packaging accurately reflect the products. Your products may vary slightly from those images (this includes packaging, appearance, and colour.)

  
Whilst we endeavour to reflect our products as accurately as possible on occasion they may differ slightly. Errors and inaccuracies can occasionally occur, and we therefore reserve the right to make any necessary alterations and corrections where we deem appropriate. Information is provided to us by the manufacturers of the products available and we cannot therefore be held responsible for changes made to products in circumstances where they have failed to inform us of any such changes.

All orders will receive an email confirmation once the order is fully placed with us, occasionally there can be a slight delay receiving this and we ask if you would allow 24 hours before contacting us should your order be placed outside of office hours. It is important that you check the correct spelling of your email address to ensure receipt of your confirmation and any necessary updates regarding your order.

  
You acknowledge and are in agreement when ordering products from our website that you;

  
• Have read and understood the terms and conditions.
• You understand the product/s you are ordering including the intended use/s, application/s, and size/s.

  
If you are uncertain regarding any aspect of any product, we recommend you contact us via email, or the Contact Centre option on our website before placing your order.

  
On occasion when an issue arises with your order, we reserve the right to cancel this with a full refund. For example; if the product ordered is not in stock, no longer available, or due to an error within the listing price. We will inform you of this via email at the earliest opportunity, your order will not be processed, and we will refund the full amount including any delivery costs as soon as possible.

The price of your product is the price showing and applicable at the time of purchase. Prices are inclusive of VAT at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.

  
Due to the large volume of products available on our website, despite our reasonable efforts some products may on occasion be incorrectly priced, if an error is discovered once an order has been placed we will contact you in the first instance giving you the

  
option of continuing to purchase the product at the correct price or cancelling your order. Your order will not process until we have received verbal or written instruction from yourself. If an error is made and your order processed, we reserve the right to reverse delivery and cancel your order. You will be refunded in full, and you will receive an email to advise you on this occasion.

  
Price of our products may vary from time to time due to offers and clearance, any changes that are made will not affect any order already placed. We cannot refund any order dispatched and delivered due to our contract with you being legally complete.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later 30

• Pay Later in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply

Delivery of your order shall be fully completed when we have delivered the products to the delivery address provided, the products will then become your responsibility. Should you request via our courier service your order to be left in a safe place or provide an alternate delivery instruction then this is done so at your own risk.

  
We deliver to UK Mainland, Scottish Highlands, Scottish Islands, Northern Ireland, Isles of Scilly, Isle of Man and Isle of White – our delivery information can be found here including relevant delivery charges. All delivery charges will be stated during the checkout process.

Regretfully we do not accept direct delivery orders to the locations listed below. However in the unlikely event your order is accepted at checkout this will be automatically cancelled and refunded back to  your original payment method. This should happen within a 3-5 working day timescale. Should you encounter any issues with this please do contact our Customer Service Team via email on cs@kiddies-kingdom.com or via our Contact Form here. 

• Scilly Islands
• Isle of Man
• Isle of White
• Northern Ireland

Right To Cancel

  
Under the Distance Selling Regulation you have 14 calendar days after your order is delivered to cancel your contract with us, you can do this via email or via our Online Contact Form available on our website. We must receive your written communication stating your request to cancel your contract before the cancellation period has expired, any request thereafter will be declined.

  
Where multiple products form a bundle, all products must be returned (this would include any free items), complete, boxed, unused and as new resaleable condition.

  
Change of mind cancellations will incur charges as detailed in our returns policy.

  
Effects Of Cancellation

  
After cancellation of your contract, we will reimburse you all payments received minus any cancellation costs, these will be detailed to you before the cancellation has been processed.

  
In order to receive all monies owing minus these charges we ask that products are returned to us in the same condition you received, we reserve the right to make any deductions from the reimbursement for loss in value of any product if the loss has resulted in negligence by you.

  
Your refund will be processed without undue delay, this is no later than 14 days from receipt of your returned order within our warehouse or sufficient evidence showing that you have returned this to us. All refunds will be processed to the original payment method unless we have expressly agreed otherwise to an alternative.

  
You will be liable for all shipping charges and additional costs where applicable in returning the products to us, this is except when goods have been delivered in error or where the product is faulty.

30 Day Returns

All products you wish to return within 30 days of receipt must be unused, unassembled, in their original and undamaged packaging with all tags still attached. Products must be in resalable condition, and we reserve the right to make necessary deductions when these terms are not met.

Refunds will be processed within 14 days of receipt of your returned products. All refunds will be processed to the original payment method unless we have expressly agreed otherwise to an alternative.

All return periods are applicable from the date of receipt (the date the item was delivered to the customer address).

For more details, please refer to our Returns Policy in Section 24.

365 Day Returns

All products you wish to return within 365 days of receipt must be unused, unassembled, in their original and undamaged packaging with all tags still attached. Products must be in resalable condition and all returned items must still be sold on our Kiddies Kingdom website. We reserve the right to make necessary deductions or refuse the return when these terms are not met.

Any items returned to us after 30 days of receipt, are not eligible for refund. These returns will be provided as a Credit Voucher only. Credit Vouchers are a form of payment. These can be used against any product on the Kiddies Kingdom website and can also be used to cover delivery charges. Credit Vouchers can be used against orders of lesser, equal or greater value. If you do not use your full Credit Voucher amount in your purchase, you can use the same Credit Voucher Code again to use the remaining value. There is no limit to the number of uses of a single Credit Voucher Code. Once the total value has been used, the Credit Voucher Code will expire. Credit Vouchers have an expiry date of 1 calendar year from the date of issue.

We do not accept any returns after the 365 days timeframe. Any attempts to return after this period will be refused and charges may be applied if in the event this needs to be delivered back to you.
This policy came into effect on the 14th November, 2024. Orders placed after the 1st November 2024 can take advantage of this policy. Any orders placed before 1st November 2024 will be subject to our standard 30 day return policy only.

All return periods are applicable from the date of receipt (the date the item was delivered to the customer address).

For more details, please refer to our Returns Policy in Section 24.

Our recommended courier can collect your order from you or one of many drop off shops for the costs outlined in our Returns Policy. For any orders delivered on a ‘Direct Delivery’ from the manufacturer, your Distance Selling rights apply. Please refer to our Returns Policy for more details. Please note, collection charges may differ and if you do require this information prior to purchasing please do contact our Customer Service team via telephone or email.

For more details, please refer to our Returns Policy in Section 24.

The warranty period starts and is available from your date of purchase or date of receipt, this is providing proof of delivery can be provided. This date cannot be changed and is still valid should your product be replaced by the manufacturer.

  
Conditions

  
Some of our products available to you come with a manufacturer's warranty, for details of such warranties please refer to the manufacturer or seek advice from our Customer Service team.

On occasion you may be directed to contact the manufacturer directly to make a claim against your warranty, this is the guidelines and policies set in place by the manufacturer that we must adhere to. Please do rest assured our Customer Service Team will help guide you and supply you with the necessary contact details.

  
Your manufacturer's warranty is in addition to and does not affect your legal rights in relation to any product that is deemed faulty.

  
• Within 30 days of receiving your product if a defect or fault has occurred you are entitled to a full replacement or refund, we need photographic evidence of defects and faults to assist in this instance.
• After 30 days but within 6 months of receiving your product, you are entitled to a repair under your manufacturer's warranty, should the manufacturer be unable to repair your product you are entitled to a replacement, under your Consumer Rights we must allow the manufacturer one opportunity to repair your product. If a return of the faulty is not required, you will need to dispose of this. In some instances, proof may be required to demostrate the item has been destroyed. This could include the cutting of straps on car seats or slits in mattresses as examples.
• After 6 months you are solely covered under your warranty however it is down to the manufacturer's discretion as to what assistance they will offer with any fault. It is their discretion as to whether they agree that the reported fault is a manufacturing defect.
• If your warranty is longer than 6 months, you are able to submit a warranty claim via Kiddies Kingdom, this does depend on the manufacturer as some prefer direct contact, our Customer Service Team will be able to advise further. It is the manufacturers responsibility to confirm whether a product is deemed faulty and then advise the next steps based on this outcome. This will be determined based on the available options under your warranty entitlement.
• Both the manufacturer and Kiddies Kingdom reserve the right to repair your product where necessary. This can and does include using replacement parts.

• Where a refund is required, Kiddies Kingdom reserves the right to deduct fair usage charges where applicable.

Exclusions

  
Your manufacturer's warranty does not cover customer dissatisfaction, for example not liking product colour, style, functions, weight etc. Your warranty also does not cover wear and tear, nor does it cover misuse or accidental damage. We reserve the right to decline any claim based on these grounds.

  
Your manufacturer’s warranty does not cover packaging damage.

All damage prior to receiving your order and including and during transit must be reported to Kiddies Kingdom via email on cs@kiddies-kingdom.com or via our Online Contact Form within 30 days of receipt or dispatch, submissions made after this date may be declined. After 30 days we may request proof of the claimed damage on arrival.

  
Missing items including items that have not arrived when expected must be reported to Kiddies Kingdom via email on cs@kiddies kingdom.com or via our Online Contact Form within 30 days of receipt or dispatch, submissions made after this date may be declined.

  
Incorrect items must be reported to Kiddies Kingdom via email on cs@kiddies kingdom.com or via our Online Contact Form within 30 days of receipt or dispatch, submissions made after this date may be declined.

  
We retain the right to inspect and charge you for subsequent damage not caused by the factor mentioned above, you would be notified in writing of these charges before any monies owing paid, alternative options would be discussed at this stage in writing.

  
Regretfully we are unable to offer replacements or free returns for any product that has box damage only. Exceptions apply, please contact our Customer Service Team for more information.

If you find a product for sale at Kiddies Kingdom that is available cheaper elsewhere, we will endeavour to match the lower price. This applies to all branded items for sale at any UK retailer: in stores, catalogues and online (auction websites such as eBay included but only 'Buy It Now' listings from eBay stores, not individual sellers). Price match requests will only be considered if the product in question is identical to the competitor's and in stock, listed as new (excludes used and ex-display items) and currently sold by the retailer.

  
Price matches can also include any discount code and any overlay bulk buying discount code. Items sold as part of a multi-deal are matched to their individual price. The price match applies to all products but cannot be used in conjunction with any other offers or discounts. Our offer to price match can be withdrawn at any time. A price match will only be agreed at time of purchase and cannot be applied retrospectively.

  
Price matches will only be considered if submitted correctly using the form found on the relevant product page.

  
You are eligible for a price match if your request meets the following conditions:
• To qualify, we must be satisfied that (a) both products are identical (including colour and specification) and (b) the product you have found is currently available to purchase.
• The product must also be due to be sent with the same delivery service, making the whole package (product + delivery service) like for like.
• If the price match item is being sold through eBay, the item must be for sale as a 'Buy It Now' and not an auction style listing.

  
When requesting a price match, please be aware that prices will be compared on the following criteria:
• When requesting a Kiddies Kingdom price match, you must specify the name of the website where you have found the product cheaper, if possible, a screenshot of the cheaper offer (including the date and time visited, the cost of the cheaper product and finally your name, email address and contact telephone number.)
• Prices are compared on product price and when calculating the competitor's total price, any comparisons will include the cost of the product plus any delivery charges applicable.
• The Kiddies Kingdom price match will not apply to products that result in Kiddies Kingdom making a loss to match.
• The Kiddies Kingdom price match is subject to change and can be withdrawn at any time and is only available to purchases made in the United Kingdom.

• Discount Codes cannot be used retrospectively or in conjunction with other promotions/discounts including but not limited to products on clearance, offer or promotional bundles.

• Kiddies Kingdom reserves the right to end promotions and discount codes at any time and without warning.
• Selected Brands may be excluded from discount codes supplied.

• Only one discount code can be used per transaction where applicable.

• All offers are subject to availability and where stock lasts.
• Certain brands and products are excluded from discount codes, and this will be advised at checkout.
• Discount codes can only be used at the checkout stage and not off previous completed orders.

Kiddies Kingdom supplies products for domestic and private use, by placing an order  with us you are in agreement not to use the product for any commercial, business,  resale, or any other purpose, we therefore have no liability to you for any loss of  business or any loss of profit.

Here at Kiddies Kingdom, we do what we can to make sure you are happy with your purchases and the customer service you receive from us. But if something is wrong, we want to hear about it. That way we can try even harder to put it right.
We have a process in place for handling your complaints and making sure you are listened to.

  
Step 1
Contact us at the first instance by sending an email to cs@kiddies-kingdom.com using your order number and the term ‘Complaint’ as the subject header.
Step 2
Our complaints team should acknowledge your complaint within 3 working days.

Step 3
If you think the outcome is unsatisfactory, please compose your escalation in writing via email to cs@kiddies-kingdom.com using your order number and the term ‘Escalation’ as the subject header.
Step 4
A full case review will be carried out by the Management team and an initial acknowledgement sent within 3 working days.
Step 5
A final outcome will be given within 5 working days, however on occasion this may not be possible. In those instances, regular updates will be given by our Management Team while we work towards a resolution.

We take the privacy of your personal data very seriously and comply with the Data  Protection Act in the UK. For further information visit our Privacy Policy page. 

Cookies are a technology which is used by us to provide you with customised  information from our website. For further information visit our Cookie Policy page.

Kiddies Kingdom Ltd is a company incoporated in the United Kingdom.

  
Company Registration Number: 6534156

Registered Address: 4th Floor Savile Mills, Mill Street East, Dewsbury, West Yorkshire, WF12 9BD

The Payment Plan Service is a free of charge service we offer to help customers spread the cost when buying new baby essentials. One of our Showroom colleagues goe through the requirements with you in store but please find the terms and conditions below:

• Your total order must exceed £500.00 - This excludes Direct Delivery or Online Price Match agreed items.
• We require a minimum of 25% deposit of your total balance to secure and reserve your items - this is refundable within 14 days.
• Additional payments can only be made in store via Debit/Credit card or Cash, you will be supplied with a receipt for every payment made.
• Any amendments or cancellations must be within 14 days of the initial purchase.
• 25% deposit is non-refundable should you cancel your order after the initial 14 days.
• If there is a price change in the first 14 days, Kiddies Kingdom will honour this and update your total amount accordingly.
• Your order will be reserved for 12 weeks, if you exceed this time scale you may incur a storage fee.
• The outstanding balance must be cleared before dispatch/collection.

If you need anything in the meantime, please do not hesitate to contact our Showroom Team on 01924 439 049 and it is Option 1.

Our Showroom Reserve system is set up so that you can rest assured your items are ready and waiting for you when you need them. When your items are all ready we will contact you to let you know.

One of our colleagues in the showroom will go through the requirements with you but please find the terms and conditions below.

• This service is free of charge and available for any orders over £500.00 excluding Direct Delivery orders. 

• Payment must be made in full at the time of purchase. 

• Any amendments or cancellations must be within 14 days of the initial purchase.

• 10% is non refundable should you cancel your order after the initial 14 days. 

• Your order will be reserved for 12 weeks. If you exceed this timescale, you may incur a storage fee.

• If any of your items are on a Pre Order, we will contact you as soon as they are available. 

If you need anything in the meantime, please do not hesitate to contact our Showroom Team on 01924 439 049 and it is Option 1.

You are entitled by law to ask for a copy of your personal information at any time.

In the unlikely event that you have any concerns about how we use your personal information, please contact. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.

• If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our Customer Service Team who will respond to you within 72 hours. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.

• If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/make-a-complaint/ for more information.

Unwanted Goods, If You Change Your Mind

We understand that on occasion you simply change your mind on something you have bought online, and you want to return it for a refund. As long as the item is still in its original condition and unused/unassembled with tags attached, this can be arranged. You may be asked for images of the item to allow us to see the current condition. You can notify us of your intention to return it within 30 days of delivery to receive a refund to your original payment method. Please be aware that we do charge for our ‘change of mind’ returns and these charges are listed below:

For any item that has been delivered directly from us at Kiddies Kingdom; 

• £30.00 + £5.00 per additional box for any furniture collection.

• £25.00 + £5.00 per additional box for larger items (including but not limited to travel systems and car seats).

• £15.00 + £5.00 per additional box/parcel for smaller items (Only applicable on items/parcels under 20kg and 60cm max length) this will be by providing a prepaid label for you to return to a nominated DPD drop off shop. 

Parcels that are refused or returned before delivery will incur a charge of £15.00 + £5.00 per additional box.

For any item that has been delivered from the manufacturer directly, charges may differ and can be advised at the time before committing to the return. 

All items should be returned in their original packaging, and with all respective tags still attached. Your statutory rights will not be affected. If items arrive back not in their original packaging, a re-packing charge will apply. You will be notified of this charge.
Once your product arrives back at our warehouse, our dedicated inspection team will process your return. Please note, this can take up to 10 working days. If the product is found to be used, the product may be returned to you, and charges will apply. We will notify you via email should this happen. 

Customers that request cancellation of an order prior to receiving their goods, could be charged return costs if the goods have left our/manufacturer warehouse. The cancellation request must be acknowledged by our team, and this can take up to 2 business days via email. E.g. If a cancellation request is made on Sunday, this may not be acknowledged until Monday afternoon/Tuesday, and goods may have left our warehouse. 

Shipping costs on return orders are non-refundable, i.e., any shipping cost charged at the time of placing your order will not be refunded. 

Please keep proof of your return until your return is complete.

Our returns policy does exclude any underwear, mattresses, feeding equipment, soothers, teethers and changing mats due to hygiene and safety reasons. Exceptions do apply so please do contact our Customer Service Team via our Contact Centre for more information.

365 Days Returns Policy 

Anything returned after 30 days will be subject to our 365 Days Return Policy.
For our extended 365 Days Returns period the same terms apply as above for ‘unwanted Goods, If You Change Your Mind’. Please also be aware if it has been over 30 days since receipt of the product, this must still be sold on our (Kiddies Kingdom) website and be in the original packaging to be eligible for return. Any furniture items delivered on a ‘Direct Delivery’ from the manufacturer are not included in the 365 Returns Policy and will not be eligible for return or Store Credit Voucher after 30 days.
Items returned under this policy will be accepted for a Credit Voucher only. Refunds are not available after 30 days of receipt.
We do not accept the return of any product after the 365 days timeframe. Any attempts to return after this period will be refused and charges may be applied if in the event this needs to be delivered back to you.
This policy came into effect on the 14th November, 2024. Orders placed after the 1st November 2024 can take advantage of this generous policy. Any orders placed before 1st November 2024 will be subject to our standard 30 day return policy only.

What To Include In My Return

Our returns process is paperless. Simply pack the items you wish to return, ensuring to remove all previous delivery labels from the packaging and use clear tape. If you are returning via our courier service, our courier will bring the labels with them, you do not  need to write anything on the box unless instructed to do so by our Customer Service Team. 

If you are using a prepaid label, simply pack the items you wish to return, ensuring to remove all previous delivery labels from the packaging and use clear packing tape. Print the label (or use your QR code in-store) and tape the address label to your box/package. Take your parcel to your nearest local DPD drop off shop where you will hand it to a member of staff for a receipt. Please make sure you keep hold of your receipt as proof of postage.

Order Returned In Error

Should your order show that it has been returned to us after a failed delivery attempt, we reserve the right to charge a re-delivery fee of £5.99 (£3.99 if your order is under £50.00), this would enable us to re-dispatch your order to you. Should you wish to receive a refund instead, our collection charge would apply and a fee of £15.00 + £5.00 per additional box will be deducted from your refundable amount. 

We do understand that unexpected situations and circumstances beyond your control can and do happen. DPD will provide you with a 1-hour time slot on the morning of your delivery date. We would ask that should you not be available for the delivery, that you rearrange the delivery via the tracking information given or reach out to us as soon as possible.

Refund Procedure

We will issue a refund less the applicable collection charges. Applicable charges can be found above and will be confirmed via email to you before or once the collection is arranged. 

Payments will only be refunded back to the original payment card or method. If your purchase was made via our showroom, you will need to obtain your refund in-store.  

Once your refund has been issued, our refunds are pretty quick, and you should receive this back into your account within 5 working days. This is after our warehouse team has received your return. Refunds rely on your bank processing the payment, so please allow up to 10 days before contacting us. 

Any refunds due will be processed no later than 30 days by Kiddies Kingdom, as per Distance Selling Regulations.

Credit Vouchers

Once your item(s) have arrived back and been processed by our team, you will receive a confirmation email advising your Credit Voucher has been requested. This Credit Voucher should appear on your account very quickly. If this does not show within 24 hours, please contact our Customer Service Team. 

We will issue the Credit Voucher less the applicable delivery and collection charges. Applicable charges can be found above and will be confirmed via email to you before or once the collection is arranged. 

Credit Vouchers are used as a form of payment and can be used against all products on the website. These can also be used to cover delivery charges. 

Incorrect Or Missing Item(S)

We send thousands of items to satisfied customers every week. However, due to human or technical failure, we do, on occasion, send an incorrect item or miss a part. In the unlikely event of this happening, we will undertake the following; 

In the first instance we will request images of the product received, this will include opening the box and taking the item out. We will also require images of all items received in the order, this is to ensure nothing further is missing or incorrect. 

After verification we will offer suitable options to you, should a return be necessary we will schedule the following; 

If your item is classed as large, we will arrange for the incorrect item to be collected and the correct item sent to you via courier once we have received the incorrect item back with our warehouse team. 

If your item is lightweight, you may be asked to return the incorrect item by post. If this is the case, we will send you a pre-paid label for your parcel. Once we have received the incorrect item back, we will dispatch the correct item to you promptly.

Should your order be missing a part, we will dispatch this to you once the verification process is complete, dispatch should be on a next day basis (this will depend on the time the process has completed, our Customer Service Team will advise you on when to expect your missing part.)

Please note that if items (even if incorrect or missing parts) are returned, these need to be unused and in resalable condition or in the condition received. We reserve the right to refuse the return or deduct the appropriate charges if products are returned used, broken or in a non-resalable condition.

All missing or incorrect items need to be reported within 30 days of receipt. Anything reported after this time, may result in us being unable to assist. This is in line with Consumer Rights. 

Order Arrived Faulty

We understand the disappointment if something arrives faulty or develops a fault overtime. If this happens, please contact us via our Online Contact Centre for advice and guidance on what needs to happen next. 

The fault handling process starts with identifying how the fault has occurred. We will ask questions related to your product and the issue you are experiencing as well as either photos or videos (if relevant) to help us visualise and assess the problem. Using this information we will report the issue under your warranty with the manufacturer. 

Depending on the issue and the type of product the outcome of the warranty claim may vary. The outcome is also dependent on the length of time the product has been owned. Our Customer Service Team will be able to provide you with more specific information related to your claim and the options available to you under your warranty. 

On occasion, we may request an inspection to be carried out. It is essential for hygiene reasons that all items are returned to us in a clean and satisfactory condition. We reserve the right to refuse an inspection if the products are returned in a state unfit for handling. 

If you have disposed of the packaging that your product arrived in, it is your responsibility to  ensure your order is securely packaged for the return. If when collecting the items, they are found to not be securely packaged and the collection fails, a collection charge of £15.00 will apply. 

This does not affect your statutory rights. 

Order Arrived Damaged 

It doesn’t happen often, but when it does, we know how frustrating it can be. If you have received something damaged, please reach out to us via our Contact Centre so that we can look into this for you as soon as possible. We will need images of the damage to the product and the packaging it arrived in, including an image of the delivery label attached

to the packaging in order to assist you. Our Contact Centre will guide you through everything we need. Once we have all the required images and information, we will investigate how this happened and support you with the best solution. 

Please keep hold of all the packaging this was delivered to you in. It is important to remember, all damage needs to be reported within 30 days of receipt, anything reported after this time, we may not be able to assist with.

Complaints Procedure

Here at Kiddies Kingdom, we do what we can to make sure you are happy with your  purchases and the customer service you receive from us. But if something is wrong, we want to hear about it. That way we can try even harder to put it right. 

We have a process in place for handling your complaints and making sure you are listened to. 

Step 1  - Contact us at the first instance by sending an email to cs@kiddies-kingdom.com using your order number and the term ‘Complaint’ as the subject header. 

Step 2  - Our complaints team should acknowledge your complaint within 3 working days. 

Step 3  - If you think the outcome is unsatisfactory, please compose your escalation in writing via email to cs@kiddies-kingdom.com using your order number and the term ‘Escalation’ as  the subject header. 

Step 4  - A full case review will be carried out by the Management team and an initial acknowledgement sent within 3 working days. 

Step 5  - A final outcome will be given within 5 working days, however on occasion this may not be possible. In those instances, regular updates will be given by our Management Team while we work towards a resolution.