FAQs +

Freequently asked questions.



1. Do you ship internationally?

2. How long is my Guarantee for?

3. I’m missing an item from my order?

4. Why has the price changed?

5. What happens if my furniture is damaged on arrival?

6. COVID-19 Update

7. What products are excluded from using a voucher code?




1. Do you ship internationally?

Unfortunately we do not ship outside the UK. If you are wanting to purchase goods from our website, we recommend you have them shipped to a Friend or Relatives address within the UK, and make arrangements from there.


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2. How long is my Guarantee for?

Typically all products will be covered under a 6 months warranty, however, this will be dependant on which products you purchase.


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3. I’m missing an item from my order?

If you are missing an item from your order please let us know via the website or via email with our customer services email address (cs@kiddies-kingdom.com). Please take an image of everything you received in the order and attach this to the email with confirmation of your order number, full name and delivery address. We can then look into this for you and get this missing item out to you as soon as possible.


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4. Why has the price changed?

We are constantly monitoring our prices and reviewing them to stay competitive. This means that the price available on the website is the most up to date. We are not able to change the price on the items even if the item was lower previously.

We do have a price match guarantee that you are able to submit details for us to review if you have found the item cheaper elsewhere.


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5. What happens if my furniture is damaged on arrival?

Please do not build the item.

Please report these either via the website or to our customer service team (cs@kiddies-kingdom.com). Please include either an image or short video of this issue clearly showing the fault or damage along with confirmation of your order number, full name and delivery address. Many of our suppliers will also need either a batch number or item number so please check for these and include this when you send this through. Once we have received all this information and a short description of the problem you are having, we will pass this onto our suppliers and raise this under your warranty. They will then advise us on the outcome/solution to the issues you are having.


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6. COVID-19 Update

Why are you closing our showroom?

We have kept our shops open for as long as possible because we know how important a role they play to you, our customers, and local communities. Due to the unfolding situation with Coronavirus (COVID-19), we’re very sad to have to let you know that we’ll be temporarily closing our shops from the end of the day on Monday 23 March. 

How long do you expect your showroom to be closed for?

We don’t know at the moment. This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.

Can I still order online?

Yes, you can still order online at www.kiddies-kingdom.com

What will happen if I have an outstanding query or complaint?

Customer Service is still here to help. We have taken a bold step and moved our experienced workforce to their homes to enable us to still be there for you.  Please be patient as there may be extended response time whilst we are out of the office. 

How can I keep in touch with you?

We’re working hard to process the large number of enquiries that we have received throughout this recent period, therefore we’re unable to respond as quickly as usual. Our phone lines are temporarily closed, for any customer service enquiries please email the team on cs@kiddies-kingdom.com and we will get back to you as soon as possible. We thank you for your patience and understanding at this time.

Can I still receive the delivery of larger items such as furniture?

Yes. home deliveries are continuing to take place for larger items. 

This is in line with Public Health England advice.

Should I be concerned about touching an order I have received or collected?

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

What if I am self-isolating or do not wish to come into contact with a delivery driver?

For items, carriers are:

  •   Encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
  •   Not handing over our hand-held devices to customers to capture electronic signatures
  •   Asking drivers to log the name of the person accepting the item
  •   Posting a customer contact card to advise of other ways to arrange receiving delivery

Are deliveries of parcels running on time?

Deliveries are currently on time but this may change.  Our carriers will contact customers who are affected on a case-by-case basis. More significant updates will be posted online. Please check our website for the latest information.

There are countries we deliver to where non-essential shops and businesses are closed. There may be delays of up to 72 hours for some of our international parcels.  

If I’m self-isolating, how do I return a product?

If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy including valid proof of purchase such as a receipt or delivery note.

For smaller items, our carriers can collect parcels if left in a safe place. Find out more options for how to make a return.

Larger items such as furniture, home collections for returns are not possible from customers who are self-isolating.

If you’re having problems with a product you’ve purchased, please contact us

What does my delivery timescales mean?

All delivery timescales are estimated due to the unprecedented situation, we will endeavor to keep you updated as much as possible, as the situation is every changing their maybe some delays in notifying you.


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7. What products are excluded from using a voucher code?

Sitewide voucher codes cannot be used in conjunction with products in offers & Clearance. 

The following brands are also excluded - Egg, Quinny, Maxi Cosi, iCandy, Out and About, Babystyle, Cybex, Obaby, Axkid (Subject to change)

We reserve the right to withdraw the offers at any time.


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