FAQs

We know how excited you must be for your order to arrive so we want you to know we will be making every effort to get this to you as quickly as we can.

You can track your order online by logging into your account or you can find your original estimated delivery date on your order confirmation or attached invoice. If you checked out as a guest or we are past your expected delivery date, please reach out to our experienced Customer Service Team who will track this for you as quickly as possible.

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As we are closed on weekends, any in-stock items ordered after 3pm on a Friday will be dispatched on the following Monday (excluding bank holidays).

For more information about out delivery options and lead times, please check out our Delivery Info page.

We'll let you know as soon as your order is on the way! 

Once dispatched, our courier - DPD - will send through tracking information so you can be kept up to date every step of the way. We will also send you an email notification to let you know your order has left our warehouse and will be arriving with you soon.

If you believe your order should have been dispatched but you haven't recieved any tracking yet, please give our team a message and request an update on your order. 

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If your order is a 'Direct Delivery' and is being shipped to you direct from the manufacturer, you can still expect tracking details but it may be a different delivery partner. 

Yes!

When an order contains different delivery timescales, the fulfilment time for the order will be based on the longest lead time on the order. All orders are consolidated into one consignment, for one delivery. This is part of our on-going effort to be as green as possible and reduce our carbon footprint. 

You may however, request for the in-stock items to be sent separately. To arrange this please contact our Customer Service Team who will make all the arrangements for you.

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For most orders*, if your basket value is over £50, it's free!

If your order is under £50 we charge £4.99 for Standard delivery or you can upgrade to Express delivery which costs just £5.99.

*Some locations have different charges, you can find more information about the areas that are affected on our Delivery Info page. 

Unfortunately, we do not ship outside the UK. If you are wanting to purchase products from our website, we recommend you have them shipped to a friend or relatives address within the UK. 

Good news! We deliver to all postal areas in the UK; England, Wales, Scotland, and Northern Ireland. Please find a list of All Locations we ship to below:

• UK Mainland
• Scottish Highlands
• Scottish Islands
• Scilly Islands
• Isle of Man
• Isle of White
• Northern Ireland

For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Regretfully we are unable to offer any Direct Delivery Service to Northern Ireland.

There's a few things to check if something seems to be missing. Sometimes, to reduce on packaging, we will pack smaller items within the larger item boxes. Have you opened and checked inside the packages you have recieved?

It may be your other item(s) are still with the courier and due for delivery soon, have your checked your tracking?

We may also have split your delivery so some of the items arrive sooner than others or part of your order is being shipped to you directly from the manufacturer. If you're concerned please do reach out to us and we can confirm where your items are. 

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Rest assured, we'll make sure all of your items arrive with you as soon as possible. 

We're all human and sometimes, we get things wrong. But we'd love the chance to fix this for you and get the right product to you as quickly as possible. 

Please reach out to our Customer Service Team and send an image of what you have recieved and we can take all the next steps to make this right. 

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Select the option 'I'd like to book a return' and follow the steps to get this booked in. 

This all depends on what you ordered, whether those items are in stock and what kind of lead time they were on when you placed your order. 

If you haven't yet placed your order yet, you can check out the current lead time on the product pages next to the delivery van icon, in the green box. 

If you already placed your order, the first place to check is your order confirmation and attached invoice, your original estimate delivery should be on there and if you need more information or an update, you can contact us anytime!

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For our delivery options, information and charges please see our Delivery Info page. 

We’re so sorry to hear that part of your order has arrived damaged, but we'd love the oppertunity to get this sorted for you. 

Please fill out our damaged item form here

Be sure to attach clear photos and, if possible, a short video of the damage. Once we receive this, our team will investigate and work quickly to resolve the issue for you.

While, unfortunately, we can't provide replacements or free returns for products with box or packaging damage alone, we understand that exceptions may apply. Please don't hesitate to reach out to our caring Customer Care Team for more information.

All the items available on our site, come with the standard manufacturer's warranty included. 

How long this warranty is for all depends on the product and manufacturer, you can visit the manufacturer's web page for more details about what's included and what's covered. 

Some of our most popular brands include:

Joie - 2 years warranty*

Bugaboo - 2 years warranty*

Silver Cross - 3 year warranty*

Aya - 1 year warranty*

Amana - 1 year warranty*

Maxi Cosi - 2 years warranty*

Britax - 2 years warranty*

Tutti Bambini - 3 years warranty*

Kinderkraft - 2 year warranty*

Cybex - 2 years warranty*

*Terms and conditions apply to all warranties and certain products or parts may be excluded from standard warranty. For more information please either reach out to us or to the manufacturer directly. 

Extended warranties may be available if you register your product directly with the manufacturer. 

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Simple - just let us know.

Message us and let us know what needs changing on your order, our team will be available to help. 

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