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1. Delivery Areas & Charges?
2. Do we deliver to your address?
3. Delivery Status Explanation
4. How much does it cost for delivery under £50?
5. Do you ship internationally?
6. Only part of my order has arrived
7. Are our orders insured?
8. Different packaging maybe used
9. My item is faulty/damaged?
1. Delivery Areas & Charges?
Delivery Charges & Shipping Time
Please note if an order has different delivery timescales, the fulfillment time for the order will be the oldest timescale.All orders are consolidated into 1 consignment. The customer may however request for the In Stock items to be sent, by paying a delivery charge to split the delivery.
Below shipping times only apply to items dispatched from the Kiddies Kingdom Warehouse. (Exclude Direct Deliveries)
UK Mainland (Next Working Day)
- FREE Delivery on all orders over £50
- If order is Under £50, a delivery charge of £5.95 will be applied
- Saturday Service is available for £30.00 (If ordered before 3pm on Friday)
Scottish Highlands (Next Working Day or 2 Days)
- £19.95 Delivery Charge regardless of order value
- Postcodes applicable: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50
Scottish Islands (2 Days)
- £19.95 Delivery Charge regardless of order value
- Postcodes applicable: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland (2 Days)
- £24.95 Delivery Charge regardless of order value
- Postcodes applicable: All 'BT' postcodes
Scilly Islands (2 Days)
- £21.95 Delivery Charge regardless of order value
- Postcodes applicable: TR21, TR22, TR23, TR24, TR25
Isle of Man (2 Days)
- £21.95 Delivery Charge regardless of order value
- Postcodes applicable: All 'IM' postcodes
- We reserve the right to cancel furniture order due to shipping logistics
Isle of White (2 Days)
- £21.95 Delivery Charge regardless of order value
- Postcodes applicable: PO30-41
Lead time to Ship
| BAND A | NEXT DAY Delivery | If ordered before 3pm Dispatched sameday for 24 Hour Working Day delivery |
| BAND B | Direct Delivery (3-5 Days) | Dispatched directly from the Manufacturer in the timescale quote in (brackets) |
| Direct Delivery (2-3 Days) | ||
| BAND C | 7-12 Working Days Delivery | Items are available with the supplier and will be reserved for you, and we aim to deliver this item to you with the timescale quoted in (brackets) |
| 5-10 Working Days Delivery | ||
| 2-3 Days Delivery | ||
| BAND D | Pre Order (Early May) | Items are not in stock with us or the supplier, however the supplier has got an indication on when it will be back in stock. Order placed for this item will reserve you the stock from the first shipment. Once stock comes in to the supplier, they will deliver to us, and we will dispatch on a Next day service upon arrival. The Target date for delivery is quoted in (brackets) |
| BAND E | Pre Order (To Be Confirmed) | Items are not in stock with us or the supplier, and there is not confirmed date for when the supplier will receive stock. Orders placed for this item will reserve the item for when the date for stock arrival become available. |
| BAND F | COLLECT IN STORE ONLY | Item cannot be purchased online - In Store purchase only |
- Please note depending on the size and value of the order, Delivery charges for Off Shore islands & Scottish Highlands (some mainland postcodes) may Change. E.g. Furniture Room Sets may attract higher charges. Please call to confirm on 01924 439049
- Please fully inspect all items recevied and report all Faults and Package/Product Damages within 48-72hours of receiving the items. This will allow us to contact the relevant department and resolve all issues more effectivly.
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2. Do we deliver to your address?
We deliver to ALL postal areas in the UK; England, Wales, Scotland and Northern Ireland. Please find a list of All Locations we ship to:
- UK Mainland
- Scottish Highlands
- Scottish Islands
- Scilly Islands
- Isle of Man
- Isle of White
- Northern Ireland
For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.
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3. Delivery Status Explanation
NEXT-DAY Delivery - These are items which are generally IN STOCK, and held in our warehouse. If the Order is received before 3pm, the order will be dispatched the same day for a Next Day Express Delivery with Interlink Express.
5-10 Days Delivery - These products are usually IN and OUT of stock, they have usually been reserved in our supplier's warehouse. As soon as your order comes through, a request is made for the order to come to us. Once the Order has arrived it will be dispatched to you on a NEXT Day service. Depending on the brand the lead time could vary from 3, 5 , 7, or 10 Days.
Direct Delivery - These Items are dispatched directly from the manufacturer, Couriers policies may vary. Please see the delivery disclaimer on the product page which will outline the delivery procedure and timescale for each individual direct delivery Item.
Pre Order - Item is available to purchase from kiddies kingdom and will be dispatched at a later date. Stock has been reserved, the purchase order has been made. The item is due in stock when stated in the delivery disclaimer and will be dispatched then. Please note this date is a guide based on information and delivery indications given by the manufacturer.
These are the correct timescales for Mainland UK. Delivery outside of the mainland UK does add up to 72 hours.
All deliveries will receive an update once dispatched from our warehouse followed by tracking information provided by either ourselves and our courier or, if on direct delivery, from our suppliers and their couriers.
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4. How much does it cost for delivery under £50?
As you know all orders are dispatched for a Next day delivery FREE OF CHARGE over £50. If you would like to place an order under £50 there will be a charge of £5.95 that will automatically be added at the checkout. Please note: FREE Delivery only applies for destinations within the UK Mainland.
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5. Do you ship internationally?
Unfortunately we do not ship outside the UK. If you are wanting to purchase goods from our website, we recommend you have them shipped to a Friend or Relatives address within the UK, and make arrangements from there.
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6. Only part of my order has arrived
If you have not received the entire order as expected, then please contact our customer services on 01924 439049 or send us an email via the contact us page.
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7. Are our orders insured?
All orders placed at Kiddies Kingdom are fully insured incase they are lost or damaged in transit.
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8. Different packaging maybe used
We may use recycled/replacement packaging if the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may differ to the description shown on the carton. Please check inside for goods ordered. Should the parcel be refused without checking, a £15.00 returns charge will be applicable.
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9. My item is faulty/damaged?
Should you have any issues with your item(s) please report these either via the website or to our customer service team (cs@kiddies-kingdom.com).
Please include either an image or short video of this issue clearly showing the fault or damage along with confirmation of your order number, full name and delivery address.
Many of our suppliers will also need either a batch number or item number so please check for these and include this when you send this through.
Once we have received all this information and a short description of the problem you are having, we will pass this onto our suppliers and raise this under your warranty. They will then advise us on the outcome/solution to the issues you are having.
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