Give the gift of choice

Your e-gift card is valid for 365 days from the date of delivery.

You’re in control. You can choose exactly when your e-gift card is delivered, making it perfect for both last-minute gifts and planned surprises.

Yes. E-gift cards are available 24/7, so you can shop whenever it suits you.

Your e-gift card can be redeemed both online and in-store.

Absolutely. You can use your e-gift card to part-pay for a higher-value purchase. Simply enter your gift card details at checkout and pay any remaining balance using another payment method.

You can check your balance at any time by:

• Calling our Customer Service team, or

• Using the balance check link on our gift card page

If your e-gift card isn’t being accepted:

1. Double-check your balance and expiry date

2. Carefully re-enter your details

If you're still having trouble, please contact our Customer Care team for assistance.

First, check your junk or trash folder. If it’s no longer there, don’t worry — either the purchaser or recipient can contact our Customer Care team and we’ll help retrieve the gift card details.

As e-gift cards are processed quickly and may be delivered instantly or at a scheduled time, cancellations are not always possible. If you need to cancel an order, please contact our Customer Care team as soon as possible and we’ll do our best to assist.

E-gift cards are non-refundable and cannot be exchanged for cash, except where required by law. In the event a refund is required, this may be issued as a gift card or store credit.

If you return an item purchased using an e-gift card, your refund will be issued back onto a gift card. If multiple payment methods were used, the refund may be split accordingly.

Yes, items purchased with an e-gift card can be exchanged in line with our standard returns and exchange policy.

If your refund is less than your original gift card value, the remaining balance will stay on your gift card. If it’s more (for example, where additional payment methods were used), the difference will be refunded according to the payment methods used.

Once expired, e-gift cards can no longer be used. We recommend using your balance before the expiry date, as extensions are not guaranteed.

For any issues or queries, our Customer Care team is here to help. Whether you need help redeeming your card, checking your balance, or retrieving lost details, please get in touch and we’ll be happy to assist.